Where are you located?
Our US office is located in Miami, FL and we pack and ship from our OWN farms in , Colombia , South America.
Do I need a retail number to buy from you?
No, our site is opened to the public. We do have a special operation to serve retailers at lower prices you will need to register with us and send us a fax copy of your valid retail license.
How much in advance do I need to place my order?
Orders should be place minimum 7 days before the delivery date, we accept order even 1 year in advance; we advice our customers to place there orders as soon as they have decided what they need.
How will my flowers be shipped and what lead time should I give them?
Your order will be shipped directly out of our South American farms. We only use FedEx international priority service. You should order your flowers to be delivered 2 or 3 days prior to your event date. Please notice that in our delivery policy delays of up to 24 hours are contemplated and permitted so make sure your timing covers this eventuality. Your product will be so fresh and kept in cold store if delayed that you must not worry about their quality for your event, with up to 4 day lead times. Products like Hydrangeas and Callas are more delicate and should not be shipped more that 2 days in advance.
Do you do weddings and events?
Yes, weddings and events are a very big part of our customers. We will not arrange or design but will be glad to use our expertise to help you do it your self or refer a local designer if we trust some one in your area. For assistance go to www.amazoniaflowers.com
Do prices include shipping?
All flowers under Wholesale flowers, Wedding Flowers and Gift flowers Categories are Free Shipping for USA delivery ( Continental U.S., Alaska & Hawaii) , Flowers under Bulk Flowers do not include the shipping fee, please contact us to get rates. Flowers for Canada, Puerto Rico & US virgin Island will have a shipping fee of US$ 35 / box.
How will my flowers be packed?
Our products are packed directly at the grower in protected bunches and carton boxes designed to hold the quality of your product during shipping.
Do I need to do any work on my product?
Yes, Instructions on how to handle and care will be found in the following link: " Flower Care "
Can I pick the colors I want?
Yes, you can order as many colors as bunches you have in the box you choose.
Where do you Shipp ?
We delivery to USA ( US Continental, Hawaii, Alaska, Puerto Rico, US Virgin Island; Canada & United Kingdom ). A freight surcharge will apply for Canadian, U.K, Puerto Rico & US Virgin Island deliveries.
What if my flowers get lost or ruined during shipping.
We only use Fedex Priority International as our carrier and they have the highest punctuality and delivery rates in the market. In the event an order can't ship gets lost or spoiled during delivery www.amazoniaflowers.com will open a claim against FedEx, once they credit us back, we will do the same to you. You need to inspect and take care of your product at arrival and if any problem is detected with quality you must inform immediately to and take digital pictures of product if possible. We will not be held liable for any inconvenience arousing for a mis delivery or damaged product.
Why does my FedEx Track show a later date of delivery?
As your flowers will be shipped International Priority Overnight, the FedEx system shows a customs clearance of 24 hours more, but our agreement with FedEx is that product will be delivered next day normally before 10:30 am. We recommend to place weekend event flower needs to be delivered on Thursdays; if any problem should arise your product will still be with you on time. Saturday deliveries on delayed product normally encounter problems in the FedEx network.
Do my flowers need to open?
Yes, our flowers are cut in bud stage and shipped with all their outermost gaurd petals for protection during delivery. Following the instructions in the box will take them to the open point you need. Allow at least 24 hours in water for product to fully open. Light is another regulating factor on the speed they open as well.
Why do I only see 13 roses in each bunch?
To better fit in boxes and protect your flowers during travel, we pack our flowers in to layer bunches, you will have your complete amount when you open your bunch.
How do I care for my flowers?
Please check our floral care link. " Flower Care "
Will the flowers look like a gift item?
Flowers are always a gift item. Our packing is very neet and professional but it is not up scaled for gift looking. Since your flowers ship direct form our South American Farms an invoice needs to come in the outer pouch for US Customs clearance purposes. Your special some one will have to arrange them and put in all their love for you as they do.
Is my product going to look exactly as the published pictures?
Do to the natural nature of the product the intensity of color can be affected during different seasons and because the effect of light and resolution on the published pictures you must take them only as a very good approximation of the products shape and color, varieties may change. In ordering with us you accept this condition.
Can I get Flowers for Same Week Delivery?
Yes, We can also send flowers by Fedex Priority Overninght to arrive the current week, just call our Customer Service Toll free line 1.800.517.3919 and ask for this service.
When a I am ready to pay, the sistem ask me for the CVV, what does it mean?
Card Verification Value - CVV - is a credit card security number, in Visa, Master Card and Discovery the CVV are the las 3 digits at the back of your card, near the signature, in AMEX the CVV use to appear at the front of your card, and usually are 4 digits.
Could I design my own bouquet?
Yes we give you the option to design your bouquet online, Just email us at info@amazoniaflowers.com or Call our customer Service toll free line 1.800.517.3919 to get assistance.
How do I track my shipment?
One (1) or Two (2) Days before your arrival date, We will send you an e-mail with your Fedex tracking numbers, that way you can track your flowers. Remember FedEx requires Signature for delivery
Is my email address and billing information kept private?
Your email address and billing information are only used to process your order. We do not sell or share email addresses and personal information with any other organization.
Is there a minimum order?
The minimum order is one (1) item; Any product from our Website. There is NOT minimum order in dollars and cents.
Is it safe to place my order online?
Amazoniaflowers.com employs well-established and secure channels for checkout. We use the most up to date encryption system to ensure that your credit card information is safe and secure.
If you have any other question please contact our customer service toll free line 1.800.517.3919 Ext 3 or email us to info@amazoniaflowers.com
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